Washington Regional Medical Center billing and collection policies are consistent with our mission and values. When you receive a bill from WRMC, it covers the services you received at one of our health care delivery facilities. You may receive separate bills from your personal physician, surgeon, pathologist or other health care professionals.
If you think you need assistance with your account or have specific questions, our Customer Service Representatives are available at (252) 793-4135 Monday-Friday, 8 a.m. to 4:30 p.m. You may leave a voicemail message after hours. Messages are retrieved the next business day. Spanish speaking representatives are also available.
Medical Record Requests
You can request a copy of your medical records, or the medical records of someone you have legal representation over in addition to authorizing records to be sent to another party by calling (252) 793-4135.
Your results will be available for pick up in two business days, Monday through Friday at Health Information Management between the hours of 7:00 a.m. to 5:30 p.m.
You will need to bring a means of identifying yourself before we can release your medical records. Please bring either a driver's license or other type Photo ID.
If you need financial assistance or have questions about your insurance, our financial counselors are happy to be of service. We can help you find and apply for discounts from federal, state and hospital programs.
Call our financial counselors please call the general hospital information number at (252) 793-4135.
Patient Relations Department
The Patient Relations Department works together with the Medical Center staff, providers, and families to address special needs, concerns and complaints. If you have a compliment, concern, question, observation or complaint, our patient representatives want to help you. Your comments not only help to ensure that we continue to provide quality care, but also allow us to recognize the efforts of outstanding staff members.
We want to meet your needs and exceed your expectations about the care that you receive at St. Rita's. If you have a question or concern, give us the opportunity to help you find the answers. To contact patient relations, please call the general hospital information number at (252)793-4135.